Jan 5, 2023

Technology trends for 2023 within hospitality

As we move into 2023, the hospitality industry is expected to see a number of new trends emerge, driven by advances in technology and changing consumer behaviours.

Technology trends for 2023 within hospitality

As we move into 2023, the hospitality industry is expected to see a number of new trends emerge, driven by advances in technology and changing consumer behaviours. Here are a few key trends to watch out for:

  1. Increased use of automation and AI: Hotels and other hospitality businesses are increasingly turning to automation and artificial intelligence (AI) to streamline their operations and provide a better experience for guests. For example, some hotels are using AI to handle tasks like room service requests and check-ins, while others are using chatbots to answer common questions and provide information to guests.
  2. Greater focus on sustainability: Sustainability is becoming an increasingly important concern for traveler's, and many hotels are looking for ways to reduce their environmental impact. This could involve investing in energy-efficient technologies, sourcing local and sustainable ingredients for their restaurants, or offering eco-friendly amenities like reusable water bottles.
  3. Enhanced security measures: In the wake of the COVID-19 pandemic, hotels are expected to focus on enhancing their security measures to protect the health and safety of guests. This could include implementing contactless check-ins and payments, using technology to facilitate social distancing, and increasing the frequency of cleaning and sanitisation procedures.
  4. Personalisation and customisation: Consumers are increasingly looking for personalised and customised experiences, and the hospitality industry is taking note. Hotels and other businesses are using data analytics and AI to tailor their services and amenities to individual guests, offering everything from customised room preferences to personalised recommendations for activities and dining options.
  5. Virtual reality and augmented reality: Virtual and augmented reality technology is beginning to be embraced in the hospitality industry as a way to enhance the guest experience. For example, some hotels are using VR to allow guests to preview their rooms or take virtual tours of the property, while others are using AR to create interactive experiences or provide information about local attractions.

Overall, it's clear that technology will continue to play a major role in the hospitality industry in 2023, with automation, AI, and enhanced security measures expected to be among the most important trends.

As always, it will be important for hotels and other businesses to stay up-to-date with these developments in order to provide the best possible experience for their guests.

In addition to the trends mentioned above, it's worth noting that many point of sale (POS) systems and mobile ordering platforms are shifting from native apps to cloud-based technology. This trend is expected to accelerate in 2023 and beyond, as more hospitality businesses look to take advantage of the benefits of cloud computing.

One of the main advantages of cloud-based POS systems and mobile ordering platforms is that they can work on a wide range of devices, including smartphones, tablets, and laptops. This makes it easy for businesses to use existing hardware, rather than investing in specialised point of sale systems or other equipment.

Another benefit of cloud-based platforms is that they can be accessed from anywhere with an internet connection, which is especially useful for businesses with multiple locations or those that need to process orders remotely.

Overall, the move to cloud-based technology is expected to make it easier for hospitality businesses to implement and manage their POS systems and mobile ordering platforms, while also reducing the need for specialist hardware. This could lead to cost savings for businesses, as well as increased flexibility and scalability.

It's important to note that while technology is expected to play a more prominent role in the hospitality industry in the coming years, it should be viewed as a tool to help improve customer service, increase revenue, and reduce friction, rather than a replacement for human workers.

While automation and AI can help reduce human error and assist with everyday tasks, they are unlikely to be able to replicate the customer experience provided by well-trained, customer-focused staff. In fact, many experts believe that the best customer experiences come when technology is used to augment and support human interactions, rather than replace them.

This means that even as technology becomes more prevalent in the hospitality industry, it's important for businesses to continue to invest in their staff and provide them with the training and resources they need to deliver the best possible service to their customers.

By embracing technology as a way to work in harmony with their human employees, rather than replacing them, businesses can create a winning combination that will help them stand out in a competitive market.